Welcome to The Printed Image, an electronic magazine for designers and printers. We hope you find this 'zine informative, helpful, incisive and humorous. All it needs is Adobe Acrobat Reader (Mac or Windows version 2.1; DOS or UNIX version 1.0) to use. Once Reader is installed on your system, you're ready to roll!
Below are some troubleshooting tips we have gathered in case you encounter problems with the 'zine.
1) "The file asks for the Adobe Sans and Sans Serif XMM fonts to be installed."
According to Adobe Tech Support, this means that the Reader was not installed properly or is an old version of Reader. They ask these questions:
a) Where did you download Reader from? If it came off America Online, you should be in business with all the necessary files. Remember the path to the latest version:
keyword: Adobe --> Adobe Online --> Software Libraries --> Mac or PC Utilities
b) Which version of Reader you have? Version 2.1 of the Reader is the latest and the best. Check the file size of the reader. (Go to view in the main menu and choose "size"). If it is 1.4 or 1.5 mb, that is the correct size and version. Anything smaller is the older version and won't work properly.
c) Look in the Fonts folder (assuming you have system 7 or later) for those two fonts suitcases (Adobe Sans XMM and Sans Serif XMM) and their accompanying postscript fonts. If those are there and it still doesn't work, drag them off to the desktop (and anything else that says Adobe Sans/Serif XXX). Reinstall the Reader and make sure you do it with all extensions off (restart your Mac with the shift key held down). Once re-install is finished, drag the fonts back into the suitcase, restart your system and it should work.
That should do it for the fonts question. If anyone still has difficulty, please let me know and I can upload the proper stuff to you (legally according to Adobe :)
2) "The file gives me problems when I try to pull it off the ftp site; i.e. scrambled, damaged file, invalid address, etc." "Fetch said the address was invalid."
The address is indeed VALID. It has been tested extensively using Netscape as the receiver.
3) "The message received after downloading using Netscape was "the file was damaged" and requested a password after repair." Here is what Adobe had to say about that:
a) Download the file again because it became corrupted during the download, not due to the file in anyway. This should fix the "damaged" problem.
b) The reason it asked for a password is due to the download corruption and when it attempted to rebuild the file, it encountered the security password (which locked in my features so others could not alter the 'zine). If you have this password request appear again, please send me an e-mail and I'll send the password on.
c) They also said many different servers transmit information differently and evidently Fetch doesn't use the same protocol to access ftp sites (on AOL) as does Netscape. On a Mac-to-Mac transmission, the file should have went across without a hitch due to the image upload at a MacBinary file (that's how I sent it). That format should also work with Windows and other users. However, if any of you have trouble getting the file to work, we can re-upload it as a ASCII type upload instead of MacBinary and that will solve the cross-platform problems for DOS, Windows and UNIX users.
